We are proud of what we offer and in our relationships with clients. From initial consultation to maintenance years after installation, we stand by the success of our products. Long after your Seawalker is built, you and your horses will be benefitting from our continued service and further development of our technology.
Product support
Equine Health Centre offers either a full ‘turnkey’ service or incremental levels of project management and services dependent on client expectations, local building codes, planning and structural applications.
Civil engineering costs vary enormously from country to country, site to site dependent on:
- Local ground conditions and resultant groundworks
- Labour, plant and material costs
- Provision of power and water supplies
Equine Health Centre provide outline drawings for budgetary purposes and draw-up and issue technical specifications and site specific drawings on contract.
Financing
An investment at many levels, there are various ways to approach financing a Seawalker. Leasing may be possible if your choice of model is deemed ‘moveable’ and uses our modular track system above ground.
Consumables
Use of the correct additives is essential for optimal water quality and performance. Original Seawalker branded consumables are available from EHC or through local representatives around the world.
Equine Health Centre can only guarantee the continued high quality of Seawalker water, if approved chemicals and salt are used and if the replenishing water supply is of sufficient quality.
Operator training
Once construction is complete and the Seawalker has been fully tested and commissioned, detailed operator and maintenance manuals are provided alongside a dedicated training service for both horse handlers and site maintenance staff. This is to ensure all aspects of using the Seawalker are well understood and appreciated.
The training is designed for the equine handlers to get the best out of the Seawalker and prepares maintenance staff to carry out routine tasks.
Maintenance
Qualified maintenance of the Seawalker is critical to the safety of the horses using the facility, to staff and to the lifespan of the equipment itself. Our maintenance contracts do not preclude the requirements for the simple day-today operator maintenance tasks as identified in our Seawalker Operator Guide. We offer extensive Annual Maintenance Contracts (AMC).
The purpose of our maintenance work is to:
- Maintain a Seawalker in operation at all times.
- React to fault reports in a timely and professional manner.
- Maintain water quality and safety.
- Engage and maintain a communication line re operations, modifications, upgrades etc.
- Ensure on-going efficiency and system reliability
- Deliver in law, by taking all reasonable actions and measures, a statutory/mandatory compliant maintained/operated system
Our Planned Preventative Maintenance (PPM) contract allows for planned site visits to carry out regular service, maintenance and inspection of the Seawalker during defined periods.
PPM services includes:
- Base line condition surveys
- Health & Safety audits
- Scheduled services
- Deep cleans – involving super chlorination
- Detailed maintenance checks and inspection reports
We offer these in annual maintenance contracts and each visit comprises of an in-depth maintenance schedule with full reporting to the client.
Reactive Maintenance (RM) will be lessened by regular and effective Planned Preventative Maintenance. However, as with all complex equipment it is reasonable to anticipate that faults will periodically occur.
EHC has learnt that trainers using the Seawalker quickly come to rely on the many benefits of the system and therefore it is importan that reactive maintenance is dealt with quickly and efficiently to minimise interruptions to the training schedule.
RM services include:
- Helpdesk 24/7
- Site attendance to fault reports
- Specialist external labour
- RM services exclude:
- Spare parts
- Consumables
- Other works not directly related to a Seawalker such as fire alarms, lighting, air-conditioning
- Day-to-day maintenance including cleaning of the walker track
We can only guarantee the continued high quality of a Seawalker’s water if EHC approved additives and salt are used and if the replenishing water supply is of sufficient quality.
Our water quality management service includes:
- 24/7 Helpdesk
- Checking salt and additive stock levels
- Water checks
- Consumables dosing operations checks
- Water quality testing and analysis
- Bio hazard testing
Whilst it is the responsibility of the trained Seawalker operator onsite to test and maintain the pH manually each week, we will undertake regular water analysis to ensure the correct water balance.
